Returns, Refunds or Exchanges
What is your return or exchange policy?
We want you to be a happy part of our panda family. You are welcome to return your unused items purchased from Pandaloon.com within 30 days for a refund, less shipping costs. Items that are soiled with substances such as saliva, hair, dirt or oil are subject to a 50% restocking fee or may be ineligible for a refund, especially when unsanitary. Washing the product or allowing Febreeze or other perfumes on the product will make the product ineligible for return as is standard in requiring NEW condition returns only. All returned items must be unsoiled and undamaged, in the original packaging.
For obvious reasons, we cannot accept worn costumes or offer a free rental service. This is a small, woman owned, US business and we appreciate your decency. Thanks in advance for support of small businesses!
PO BOX 711732
Santee CA 92072
To make sure good customers can get competitive prices, items can be returned or exchanged if the customer sends the item to our return address. Postage is provided for your outgoing domestic packages, while return shipping is not included, as is typical with small business boutiques. If you require that we purchase a return label for your convenience, we deduct the cost of the return postage from the refund. We will gladly exchange your item and offer free shipping in the US of your new item if it is returned in new condition. Thank you for supporting small businesses and helping us offer high quality customer service!
Returns will be inspected and processed as promptly as possible, but please allow up to 10 business days to ensure accurate processing. Any items purchased from another retailer must be returned to that retailer.