What is your return or exchange policy?
Returns and Exchanges
Returns for purchases made on Pandaloon.com are kindly accepted in NEW condition, in the original packaging with tags, postmarked within 2 weeks of receipt before Oct 31, 2020.
We are also happy to offer an exchange or store credit within 30 days, in case of a sizing issue.
Please complete the form here for return or exchange authorization:
If you'd like to use our discounted shipping account, you can purchase a return label here for $3.78: https://pandaloon.com/products/return-label
As is typical with boutique pet brands, the return shipping is the responsibility of the customer, but we will ship one exchange within the USA for free, when available. Items that are soiled with saliva, hair, dirt or oil are subject to a 50% restocking fee or may be ineligible for a refund, especially when unsanitary. Washing the product or use of Febreeze or other perfumes on the product will make the product ineligible for return as is standard in requiring new condition returns only. All returned items must be unsoiled and undamaged, with tags and in the original packaging. Returns will be inspected and issued within 5-10 days of receipt less shipping fees, when applicable.
For obvious reasons, we cannot accept worn costumes or offer a free rental service. This is a small, woman owned, US business and we appreciate your decency. Thanks in advance for support of small businesses!